Customer Onboarding Associate

MyBuilder is an online marketplace dedicated to helping homeowners find quality tradespeople through the power of reviews. Our mission is to change the building industry. We’ve built a fantastic product, but MyBuilder is nothing without great tradespeople and that’s where you come in.

Your role

Acting as one of our gatekeepers, you will be responsible for screening and monitoring tradespeople, so our homeowner customers have the best experience using MyBuilder.

Not all tradespeople who apply to MyBuilder are accepted - we want quantity without sacrificing quality. Using a range of screening methods, including background checks and fraud prevention techniques, you will make the final decision on whether a tradesperson meets our high standards.

Earning our users’ trust is imperative so your input won’t end at the application stage. You’ll be actively involved in evaluating feedback and investigating tradespeople who may not be right for our service. Your decisions will shape MyBuilder’s reputation so this is an important role with real purpose.

Who we’re looking for

We want to meet people who are enthusiastic and have a real passion for helping our customers succeed!

You will be confident and not afraid to make decisions. You should be analytical and have a real knack for detective work. An ability to multi-task will be essential as you identify priorities and move effortlessly between tasks.

Being part of a rapidly growing business, you must be able to flourish in a high pressure, fast moving environment. We need team members who embrace technology and adapt to new systems and processes with ease.

Why you’ll like working at MyBuilder

  • Competitive salary
  • Company pension
  • Cycle to work scheme
  • Decent food, exotic drinks
  • Foosball, darts, skateboards & guitars

MyBuilder is a special place to work, and we take much pride in our team. Founded by an ex-tradesman, we are software developers, musicians, journalists, artists and everything in between. We look for people who are curious, passionate about their jobs, hard working and not afraid to fail in pursuit of getting it right next time.

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely office located near Old Street. You’ll enjoy the best coffee around, great food and regular team outings. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time.

How to apply

If this role excites you, send your CV and tell us why you want to work at MyBuilder. No copy and paste cover letters please, they make us sad.

Apply now

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.