London office

Trade success helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo,, Tinder, HomeAdvisor, etc.). MyBuilder operates throughout the UK and our head office is located in Clerkenwell, Central London. Our office reflects our unique culture: we have an office bar, a staff band and colleagues who cook each other lunch.

Your responsibilities

Your task is to help great tradespeople achieve their business goals through MyBuilder. As a member of the Trade Success team, you’ll be responsible for providing exceptional support to our customers, helping to inspire loyalty with every contact. In a typical day you might:

  • Offer tailored advice to a new builder who is struggling to win his first job
  • Troubleshoot an app related issue over the phone with a plasterer
  • Support a successful bricklayer who just received his first negative review
  • Visit a plumber to find out how MyBuilder got her business off the ground
  • Explain the benefits of our no refund policy to a frustrated decorator
  • Share what you learned today with the rest of the team

The right person

We’re looking for people who understand the value of fantastic customer service. Our trade members can be uncompromising at times, so you must be confident, positive and unflappable. We want people who genuinely love talking to customers and take pride in writing a great email. To get the most out this role, you should get a real kick out of helping people. You should feel comfortable with new technology and the ability to touch-type wouldn’t hurt either.

Why you’ll enjoy working at MyBuilder

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely office located near Old Street. You’ll enjoy the best coffee around, great food and regular team outings. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time. We’ll also add:

  • Competitive salary
  • Company pension
  • Cycle to work scheme
  • Fresh food and exotic drinks
  • Foosball, darts, skateboards & guitars

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

Found your perfect fit?

If this role excites you, send your CV and tell us why you want to work at MyBuilder. No copy and paste cover letters please, they make us sad.

Apply now

Apply for this position

If this role excites you, complete an application and tell us why you want to work at MyBuilder.

Apply now