London office

support

Customer Service Advisor

MyBuilder.com helps homeowners find reliable tradespeople through the power of online reviews. We’re a market leader in the UK and part of IAC, a well known New York based internet group (Vimeo, Match.com, Tinder, HomeAdvisor).

MyBuilder is growing and we are looking for the very best customer service champions to join our team. There’s no point listing all the soft skills you’ll need as the right candidate will already know what they are and have them in abundance. We want you to be excited by the prospect of working with a company that takes pride in making a genuine difference to the lives of our users. We care about what we do and how we do it.

Our inbox is a colourful place and we wear many hats to best serve the needs of our homeowner and trade customers. We are problem solvers, cheerleaders, objection handlers, referees, counsellors and so much more. We are, within reason, whatever our customers need us to be. How these cases are dealt with is down to you. We strongly believe that by hiring the right people, we can trust them to take ownership of their role.

We will train and develop you to become an expert in everything MyBuilder has to offer, understand the needs of our customers and play a key part in enhancing their overall experience. Whether you’re troubleshooting a technical issue or handling a complaint, you’ll be given the freedom to do it your way.

Having previously worked in a customer service environment, you will understand that dealing with people is not all sweetness and light. There is a dark side and you will have the temperament to embrace its challenges with a positive attitude. We don’t shy away from difficult conversations. We’re honest, and you will sometimes need the confidence to tell a customer what they may not want to hear. We aim to be impartial, fair and always act in the best interests of our marketplace.

For the right person, this is a great opportunity. This is not your run of the mill customer service job. It’s easy to say we do things differently, but we really do. We’re looking for people with all levels of experience, from junior to senior. Your background could be sales, account management or any other type of customer-focused position. If you’re interested, show us that you’re someone we can’t afford to ignore. We love a well-crafted cover letter and look forward to reading yours.

Why you’ll enjoy working at MyBuilder

We offer all our employees the option to work remotely, in the office or hybrid. Whichever option you choose, we’ll give you a laptop with all the kit you need to work effectively. You’ll also get to spend quality time with your colleagues and meet your manager 1:1 on monthly office days.

We’ll also add:

  • 33 days holiday (including bank holidays) + 1 extra day for every year of service
  • 5% employer pension contribution
  • Comprehensive private medical insurance with AXA
  • Routine treatments health cash plan
  • Enhanced parental leave
  • Flexible hybrid and remote working options
  • Travel allowance for office and hybrid team members
  • Subsidised office lunch
  • Annual personal development grant + days off
  • Generous new hire referral bonus

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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

How to apply

We have filled this role and are not currently looking. However you are welcome to send in your CV for us to keep on file.

This position is closed

Sorry, this position is closed. Please see other roles listed here.

About the Support Team

Support is the friendly face our customers turn to when they need help using MyBuilder. We’re proud MyBuilder experts and advocates. Our job is to listen and understand the person behind each case, figuring out and solving problems in a professional manner, helping each customer get the most out of our service.
The Support team is part of the Customer Service team at MyBuilder.

Our London Office

Our London office is in the heart of Dickensian Clerkenwell, a short hop from Farringdon station amid some of the best pubs, restaurants and coffee shops in London. Exmouth Market is on our doorstep, but if you just want to hang out in the office, that’s fine too - we have two floors stuffed with high-end tech, an espresso machine, fridges packed with snacks and drinks, and lots of games to play.