London office

Customer Service Advisor, Consumer Support

MyBuilder.com helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo, Match.com, Tinder, HomeAdvisor, etc.).

Our bright and spacious office is located bang in the centre of Clerkenwell (the most interesting creative hotspot in London), with great surrounding areas of East London, including Shoreditch, Old Street and Angel! We enjoy shiny Apple products, excellent coffee, free lunches, lively banter and the most competitive office table tennis league in town (probably). Come join us!

What the role involves

Our customer service team are on the front line at MyBuilder. We are the eyes and ears of the company and the voice of our customers. We help people resolve their issues and turn unhappy users into evangelists.

Your job will be to support and delight our consumer users. If someone is struggling to find a tradesperson through our platform, you will offer helpful advice over the phone or by email. You will provide technical support that your Grandmother would understand, resolving issues as they arise. As part of the wider customer operations team, you will triage and escalate cases as needed.

We are constantly improving and the right candidate will have the opportunity to help shape any changes we make.

Who we are looking for

You are a people person. Making other people happy comes naturally to you. You instantly know when someone is struggling and instinctively want to help them out. A natural communicator who understands the importance of language and tone, you love to chat and take pride in writing a great email. You are passionate about technology and excited about what we are trying to achieve. Most importantly, you have a genuine desire to provide fantastic customer service.

Individuality, enthusiasm and dedication are some of the qualities we value in our employees. We like people who volunteer before they’re asked, have a go at something they’ve never done before and who smile at the end of a tough day. We’re also looking for other qualities and skills. Here are some of them:

  • Self-motivated with bundles of enthusiasm.
  • Empathetic - you understand people and care.
  • Strong work ethic - clock-watchers need not apply.
  • Creative - you try to find the best solution rather than the easiest.
  • Perceptive - you see the real problem, not the one you were told about.
  • Tech-savvy - keyboard shortcuts and productivity tools are your thing.
  • Detail oriented and organised - you don’t miss a trick.
  • Good fun to be around!

This position would suit a graduate or someone who has recently completed their A-levels and who would like to work in customer service. This is a great opportunity to join and progress in a creative, ambitious and fast-paced tech company on a mission to make the world a better place, one project at a time.

Hours and location

  • Full-time: 35 hours per week, including the occasional Sunday
  • Flexible start time
  • Based at our office in Clerkenwell, EC1. Nearest underground station is Farringdon.

Salary and benefits

  • Competitive salary
  • Company pension
  • Cycle to work scheme
  • Season ticket loan
  • Fresh food and exotic drinks
  • Foosball, darts, skateboards & guitars

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

How to apply

We have filled this role and are not currently looking. However you are welcome to send in your CV for us to keep on file.