Tyne & Wear office


Customer Care Advisor

MyBuilder.com helps homeowners find reliable tradespeople through the power of online reviews. We’re a market leader in the UK and part of IAC, a well known New York based internet group (Vimeo, Match.com, Tinder, HomeAdvisor, etc.).

The Role

The Jobs Team is crucial to the ongoing success of MyBuilder. In order to find a tradesperson, a homeowner must first post a job on the site. As the guardians of this process, the role of the Jobs Team is to review these jobs, ensuring they are properly categorised so customers can find the right tradesperson. It’s a challenging role that requires excellent attention to detail and the ability to work well under pressure. You will regularly reach out to homeowners, gathering more information about their job and answering their queries, so a great telephone manner and excellent customer care skills are essential.

Homeowners post jobs on MyBuilder around the clock and the team must be on hand from early until late to make sure there are no delays. Our flexible working pattern means we’re also uniquely positioned to support other functions across the business such as customer service, giving you a varied and interesting role.

Are you right for the role?

You will be looking after our customers and making sure their jobs reach the right tradespeople so accuracy and consistency are of the utmost importance. You will need to be computer savvy and able to work well under pressure, balancing speed with great attention to detail. You will have a confident and engaging manner, love talking to customers and have the ability to relate to people from a variety of backgrounds. Great teamwork is essential in this role so you will need to be able to interact well with others.

A keen interest in home improvement is desirable but most important is your attitude, commitment to fantastic customer service and desire to learn more. We will then work with you to develop the knowledge you will need to succeed in this role.

Skills and experience

  • Self-motivated with bundles of enthusiasm. Happy and able to work flexible hours including evenings and weekends.
  • Exceptional decision-making skills.
  • A people person - speaking to customers comes naturally to you.
  • Strong attention to detail with the ability to prioritise tasks.
  • The ability to flourish in a high pressure, ever-changing environment.
  • Committed to self-development, always looking for the next opportunity to learn.
  • A real team player, the ability to work well with others and a genuine desire to support your colleagues are essential in this role.

Location and hours

Initially you’ll be working from home, although we do hope to return to the office when it’s safe to do so, so you’ll need to be able to commute to Gateshead.

We’ve become adept at working remotely over the past year and have some great tools and processes in place to ensure that you’ll feel fully supported and part of the team. You’ll need a reliable broadband connection and a quiet space to work, where you can focus on your role and make calls to our customers without being interrupted. We’ll provide you with the rest of the equipment you’ll need.

This is a part time position and we are looking to hear from applicants that can commit to a minimum of 20 hours per week, with a particular focus on evening and weekend work.

Whilst we are flexible in regards to what days we can offer week to week, please do not apply if evening and weekend work is not an option for you as we will not be able to consider your application.

Why you’ll like working at MyBuilder

We are a small, close-knit team with big ambitions and you can really make a difference. Your role has real purpose and, with your commitment, there is great potential for development. We’ll also throw in:

Competitive salary Company pension Health Cash Plan Group Life Assurance Scheme Bonus holiday scheme Cycle to work scheme

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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

How to apply

We have filled this role and are not currently looking. However you are welcome to send in your CV for us to keep on file.

This position is closed

Sorry, this position is closed. Please see other roles listed here.

About the Jobs Team

The Jobs team makes sure that all jobs posted on the site are well described and correctly categorised. Every job passes human eyes and if more detail is needed, a member of our team will get in touch with the homeowner to find out more information about their job.
If you want to learn more, visit the Jobs team page.

Our Tyne & Wear Office

Nestled between the historic cathedral city of Durham, the vibrant cultural buzz of Newcastle and the stunning scenery of the coastline, you’re guaranteed a warm, friendly north east welcome at our Gateshead office, home to the Jobs team. Perfectly located for local transport links and with plenty of free parking, our modern, bright and breezy office is a hub of activity. Whether you enjoy culture, the great outdoors or want to sample the infamous nightlife of Newcastle, our Gateshead office is in easy reaching distance to the best the North East has to offer.

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