London office

Customer Operations Associate

MyBuilder.com helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo, Match.com, Tinder, HomeAdvisor, etc.).

MyBuilder operates throughout the UK. Our bright and spacious office is located bang in the centre of Clerkenwell (the most interesting creative hotspot in London), with great surrounding areas of East London, including Shoreditch, Old Street and Angel! Nearest underground station is Farringdon. We enjoy shiny Apple products, excellent coffee, free lunches, lively banter and the most competitive office table tennis league in town (probably). Come join us!

Your role

The Trade Quality Team are expert decision makers, tasked with evaluating our tradespeople at all stages of their MyBuilder application and supporting them throughout their MyBuilder membership. We are a growing team with a lot of responsibility and our actions shape the reputation of the site. Employing a range of technical tools backed by sound judgement, our goal is to ensure homeowners meet only the best tradespeople on MyBuilder. In a typical day you might:

  • Guide a not so tech-savvy tradesperson through our online application process.
  • Use your sleuthing skills to investigate abuse of our feedback system.
  • Risk-assess a trade account following a customer complaint.
  • Tell a tradesperson we no longer feel comfortable listing their business on MyBuilder.
  • Continuously developing the application process to ensure only the very best tradespeople join the platform.
  • Contribute your ideas to improve the team’s processes.

Who we’re looking for

Our perfect candidate won’t have specific qualifications or experience, how we are looking for certain skills. We want people who are enthusiastic and have a real passion for helping our customers succeed. You must demonstrate:

  • Confidence to make tough decisions.
  • Strong research and analysis skills.
  • Exceptional verbal and written communication skills.
  • The ability to collaborate across teams and the initiative to work independently.
  • An aptitude for technology and the ability to adapt to new systems and processes.
  • An ability to flourish in a high pressure, ever changing environment.

Why you’ll like working at MyBuilder

We’ll set you up with a shiny new Mac and a spacious workspace at our lovely office located in Clerkenwell. You’ll enjoy excellent coffee, great food and lively banter. Most importantly, you’ll be in great company, surrounded by a top-flight team on a mission to make the world a better place, one project at a time. We’ll also add:

  • Competitive salary
  • Company pension
  • Cycle to work scheme
  • Foosball, darts, skateboards & guitars

How to apply

If this sounds like your next challenge, write to us. No copy and paste cover letters, please; they make us sad.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

Found your perfect fit?

If this role excites you, send your CV and tell us why you want to work at MyBuilder. No copy and paste cover letters please, they make us sad.

Apply now