London office

Customer Support Advisor helps homeowners find reliable tradesmen through the power of online reviews. We are a market leader in the UK and are part of IAC, a well known New York based internet group (Vimeo,, Tinder, HomeAdvisor).

Our bright and spacious office is located in the centre of Clerkenwell, Central London. We’re looking for dedicated individuals who share our values and want to help us transform the home improvement industry.

Are you a people person, who finds making others happy comes naturally to you? Do you love to chat and communicate, understanding the importance of language and tone? Are you tech-savvy and get a genuine buzz from learning a product end to end, utilising it in order to provide great support and feedback to other areas of the business? If so, MyBuilder needs you!

About you

Due to an exciting period of continuous growth, MyBuilder are looking for a Customer Support Advisor to sit within our Tier 1 Service team and assist in our continued success. You will have a minimum of 2 years experience within a Customer Service role, preferably from within the tech related field and be able to demonstrate a real passion and drive for wanting to provide first class assistance and help. Enthusiastic, creative and perceptive in your approach, you will be forever looking for ways to shorten processes, maximise efficiency and kill off unnecessary steps, all with the goal of providing the best customer service possible.

You will possess exceptional verbal and written communication skills, demonstrating that you understand and care about people and have a compassionate and empathetic nature. Lastly, you will be the kind of person that volunteers before you are asked, embraces challenges and tasks that you haven’t faced before and gets behind a company’s culture and mission.

The role

This is a varied role, essential to the productivity and operational capabilities of the company. If a homeowner is struggling to log in or find the right tradesperson, you will assist them via email or over the phone, providing them with helpful and friendly advice. Our Trade Customers rely on us to get them going and you will liaise with them to ensure that they are getting what they need from the site and that their accounts are running smoothly. You will troubleshoot technical issues and help established users get the most out of the site, retaining their faith and belief in the MyBuilder product.

Why you’ll enjoy working at MyBuilder

We offer all our employees the option to work remotely, in the office or hybrid. Whichever option you choose, we’ll give you a laptop with all the kit you need to work effectively. You’ll also get to spend quality time with your colleagues and meet your manager 1:1 on monthly office days.

We’ll also add:

  • 33 days holiday (including bank holidays) + 1 extra day for every year of service
  • 5% employer pension contribution
  • Comprehensive private medical insurance with AXA
  • Routine treatments health cash plan
  • Enhanced parental leave
  • Flexible hybrid and remote working options
  • Travel allowance for office and hybrid team members
  • Subsidised office lunch
  • Annual personal development grant + days off
  • Generous new hire referral bonus

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We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

How to apply

We have filled this role and are not currently looking. However you are welcome to send in your CV for us to keep on file.

This position is closed

Sorry, this position is closed. Please see other roles listed here.

Our London Office

Our London office is in the heart of Dickensian Clerkenwell, a short hop from Farringdon station amid some of the best pubs, restaurants and coffee shops in London. Exmouth Market is on our doorstep, but if you just want to hang out in the office, that’s fine too - we have two floors stuffed with high-end tech, an espresso machine, fridges packed with snacks and drinks, and lots of games to play.

Open service positions