Washington office

Customer Care Advisor

MyBuilder.com helps homeowners find reliable tradesmen through the power of online reviews. We’re a market leader in the UK and are part of IAC, a well known New York based internet group (Tripadvisor, Vimeo, Match.com, Tinder, HomeAdvisor, etc.). This role is based at our Washington office. Our HQ is located in central London and we have an established work from home team.

The Role

The Jobs Team is crucial to the ongoing success of MyBuilder. In order to find a tradesman, a homeowner must first post a job on the site. As the guardians of this process, the role of the Jobs Team is twofold: Firstly, to review these jobs and communicate with customers to help them find the right tradesman. Secondly, to set the lead fee that we charge each tradesman when they get shortlisted. In effect, the Jobs Team is responsible for 100% of the company’s revenue so it’s an important function.

Are you right for the role?

You will be determining how our product is priced so accuracy and consistency are of the utmost importance. You will need to be computer savvy and have the ability to work well under pressure - balancing speed with great attention to detail. You will have a confident and engaging manner, enjoy talking to customers and have the ability to relate to people from a variety of backgrounds. Great teamwork is essential in this role so you will need to be able to interact well with others.

A keen interest in home improvement is desirable but most important is your aptitude and desire to learn more. We will then work with you to develop the extensive trade knowledge you will eventually need to do a great job in this role.

You need to be flexible as our Jobs Team cover shifts from 7am to 11pm seven days a week. We have both full and part time roles available.

Skills and experience

  • Great attention to detail
  • Excellent team player
  • Ability to work well under pressure
  • Confident and friendly telephone manner
  • Strong written skills
  • Eagerness to learn
  • Exceptional problems solving and decision making abilities

Why you’ll like working at MyBuilder

Our office is light and airy, kitted out with the latest equipment. We’ll set you up with your own comfortable workspace and a shiny new Mac to ensure you feel refreshed and ready to deliver your best at all times. We’ll also throw in:

  • Competitive salary
  • Company pension
  • Free parking
  • Great coffee, average tea and a fully stocked fridge

Located in Washington, we are a stone’s throw from both the A1 and A19, less than 20 minutes travel time from Newcastle, Durham or Sunderland. We are a small team with big ambitions, so you can really make a difference. Your role will have real purpose and comes with great potential for ongoing development.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, colour, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, or marital status.

How to apply

We have filled this role and are not currently looking. However you are welcome to send in your CV for us to keep on file.